Freshdesk: Connecting your account

Skill level: Easy

Time required: 2 minutes

• Freshdesk account  
• A support portal in Freshdesk account

To connect your Freshdesk account with Quickwork, follow these steps:

1. Go to Quickwork and choose the Freshdesk app from the App drop-down field under the Trigger or Steps section.
2. Choose a trigger or action of your choice.
3. Click on the Link an account button to establish a connection.
4. The Connect to Freshdesk window will pop-up asking you to enter the Helpdesk name and API key of your Freshdesk account:
   
   
   
   
5. To get the helpdesk name, log in to your Freshdesk account support portal and take a closer look at the web URL. If your Freshdesk support URL is https://samplesupport123.freshdesk.com/a/getstarted, then samplesupport123 is your helpdesk name. Specify the same in the Your helpdesk name field of the Connect to Freshdesk window:
   
   Note: To log in to your Freshdesk support account, specify the URL as https://YOUR_HELPDESK_NAME.freshdesk.com in your web browser.
   
   
6. Now return to your Freshdesk account, and click on the profile icon on the top-right hand side and click the Profile settings tab:  
   
   
   
   
7. In the My Profile Settings window, you'll get your API key on the right-hand side of the screen:
   
   
   
   
8. Copy this API key and paste it in the Your API Key field of the Connect to Freshdesk window:
   
   
   
   
9. Click on the Link account button. Your Freshdesk account will get connected with Quickwork.