Freshservice: Connecting your account

Skill level: Easy

Time required: 2 minutes

• Freshservice account 

To connect your Freshservice account with Quickwork, follow these steps:

1. Go to Quickwork and choose the Freshservice app from the App drop-down field under the Trigger or Steps section.
2. Choose a trigger or action of your choice.
3. Click on the Link an account button to establish a connection.
4. The Connect to Freshservice window will pop-up asking you to enter the Domain, API key, and Password of your Freshservice account:
   
   
   
   
5. To get the domain, log in to your Freshservice account support portal and take a closer look at the web URL. If your Freshservice support URL is https://samplesupport123.freshservice.com/a/getstarted, then samplesupport123 is your domain. Specify the same in the Domain field of the Connect to Freshservice window:
   
   Note: To log in to your Freshservice support account, specify the URL as https://YOUR_HELPDESK_NAME.freshservice.com in your web browser.
6. Now return to your Freshservice account, and click on the profile icon on the top-right hand side corner and click the Profile Settings tab:  
   
   
   
   
7. In the My Profile Settings window, you'll get a I'm not a robot captcha to examine your identity on the right-hand side of the screen under Delegate Approvals. Tick the checkbox. Your API key will get generated:
   
   
   
   
8. Copy this API key and paste it in the API Key field of the Connect to Freshservice window.
9. Enter the password of your Freshservice account in the Password field:
   
   
   
   
10. Click on the Link account button. Your Freshservice account will get connected with Quickwork.