Is it possible to enable users to switch seamlessly between a bot and a human agent in a web widget using Conversation management?

Shilpa Rao

• December 10, 2024 07:44
• Edited

 I want to set up a system where users can interact with a bot for automated responses through a web widget. If needed, they should have the option to switch to a human agent for personalized support. Once their query is resolved, they should be able to return to the bot for further assistance. How can I achieve this setup?

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  Rajnish Kucheria

  • December 15, 2024 10:07

  Yes, it is possible to create a workflow that enables seamless interaction between a bot and a human agent through a web widget, allowing users to switch between them effortlessly. For detailed instructions, please refer to this document: https://support.quickwork.co/hc/en-us/articles/4447862556306-How-to-enable-bot-human-agent-switching-using-Conversation-Management

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