How can I resolve errors such as 'Unauthenticated', 'Token expired', 'Token revoked', '401', or 'Failed to refresh token'?

Shilpa Rao

• October 24, 2024 06:08

I am encountering error messages like Unauthenticated, Token expired, Token revoked, 401, or Failed to refresh token during the execution of a journey. What are the possible solutions to resolve these errors?

0

• 

  Rajnish Kucheria

  • October 24, 2024 07:20

  These types of errors generally occur when the connection used in the journey is no longer valid. Here's how you can resolve them:

  1.  Go to the Connections tab in the journey and re-connect the app where the error originated.
  2. If the connection uses an API key, ensure the API key has not expired, been revoked, or had its permissions changed. If any of these issues have occurred, you will need to update the API key or permissions.

  0

Please sign in to leave a comment.