Why are some transactions stuck in a pending state?

Shilpa Rao

• October 24, 2024 06:05

Certain transactions  remain in a pending state. How can I identify and resolve the causes of pending transactions?

0

• 

  Rajnish Kucheria

  • October 24, 2024 07:21

  Transactions may remain in a pending state due to the following reasons:

  •  Check for delays or errors from external APIs.
  • Review the decision-making conditions in your journey to ensure they are correct and not causing delays.
  •  For Ask a question steps, the transaction will remain pending until user input is received.
  •  If using actions like Delay via Scheduler by Quickwork, the transaction will resume once the specified time has passed.

  0

Please sign in to leave a comment.