Agent typing trigger for WhatsApp

Shilpa Rao

• October 23, 2024 08:23

How can I use the agent typing trigger for WhatsApp? Please share the steps or an article for reference.

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  Rajnish Kucheria

  • October 23, 2024 10:39

  To configure the Agent Typing trigger event, follow these steps:

  1. In Conversation Management by Quickwork, go to the Inbox settings and check the Agent Typing Event checkbox at chat.quickwork.co.
  2. In your journey, select the "Agent is Typing" trigger event. In the first step of the journey, choose the channel you're using to communicate (e.g., WhatsApp).

  Note: The Typing Trigger only works with multichannel connections, such as WhatsApp + Conversation Management by Quickwork.

   

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